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What We Can Learn from the Elite ControllersDown the near-silent, butterscotch-orange hallways of San Francisco General Hospital's (SFGH) clinic is a waiting room populated by a handful of the poor and indigent. Inside a nearby treatment room a Hispanic mother with a drip line chats with her children. In the lull as clinicians take lunch, Steven G. Deeks points out two nondescript examining rooms: "These two rooms were, essentially, |
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