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Contact Information | General Questions | Account/Log-in Questions | Subscription Questions | E-Mail Newsletter Questions
Contact Information: How do I contact customer service? How do I report a technical problem? How do I provide feedback about The-Scientist.com? How do I contact the advertising department? How do I submit a letter to the editor? How do I find out more about institutional subscriptions to The Scientist? General Questions: What's the difference between The-Scientist.com and The Scientist in print? What is the difference between a "registered user" and a "subscriber"? If I already have a subscription to the print magazine, do I have access to everything online? How do I order back copies of The Scientist? How do I advertise in The Scientist? How do I recommend The Scientist to be added to our institution's journal and magazine collection? Who should I talk to about Copyrights and Syndication? Where can I find out about job opportunities at The Scientist? How can I get a PDF of an article? Does The Scientist offer press access? Account/Log-in Questions: How do I create a username and password? What is MyScientist? What happens if I forget my username? What happens if I forget my password? Do I have to log-in to use this site? Is my personal information secure? How do I change my account preferences? I have changed my email address and would like to update it? Subscription Questions: What can I access without an online subscription? What kinds of subscriptions can I purchase? How do I subscribe? Why do I have to purchase a subscription to see an article? Why can't I buy an individual article? Where can I get details about my current subscription? Who should I contact if I have a question about my subscription? Do you offer corporate or academic subscriptions? Can I access the web site without purchasing a magazine subscription? How do I renew my subscription? How do I cancel my subscription? Can I buy a subscription as a gift? Why do I continue to receive renewal invoices for a bill I have already paid? When will my delivery begin? What should I do if my magazine does not arrive or is damaged? How do I change the delivery address of my subscription? Do you offer a student discount? How do I subscribe to the digital edition? Do you offer corporate or academic subscriptions? What are the institutional rates and options? How do I report a problem with my digital edition? How can I find my account number? E-mail Newsletters Questions How do I subscribe/unsubscribe to the e-mail newsletters? What is The Scientist Daily News e-mail? What is The Scientist Monthly Electronic Table of Contents e-mail? What is The Scientist Special Announcements e-mail? What days are the newsletters not published? How do I opt-out from receiving promotional offers or e-mail communications from The Scientist? Why have I stopped receiving the e-mail newsletters? How do I contact customer service?
How do I report a technical problem? Technical or website errors can be sent to webmaster@the-scientist.com Back to TopHow do I provide feedback about The-Scientist.com? Feedback regarding the website can be sent to feedback@the-scientist.com Back to TopHow do I contact the advertising department?
View our media kit online.
For Recruitment Advertising:
How do I submit a letter to the editor?
How do I find out more about institutional subscriptions to The Scientist? Print and Online institutional subscriptions are offered to academic, governmental, industry and other organizations. To find out more, email institutions@the-scientist.com Back to TopWhat's the difference between The-Scientist.com and The Scientist in print?
The-Scientist.com reproduces the editorial content of The Scientist magazine in print and enhances it by adding exclusive web extras, related articles, background information, useful links and more.
What is the difference between a "registered user" and a "subscriber"? Registration is free and involves just a simple registration form. The benefits of registering include:
If I already have a subscription to the print magazine, do I have access to everything online?
If you purchased your subscription to the print magazine online, you have already set up a registered account with login and password. This will provide you limited access to the current month's issue, blogs, Community and more. If you have not set up an account at The-Scientist.com to subscribe to the print magazine, it is necessary to create an account online to be able to have limited access to the content.
How do I order back copies of The Scientist? Back copies of The Scientist are available at a cost of $4.99 plus shipping and handling.* To place your order; please contact Linda Kosta, lkosta@the-scientist.com. How do I advertise in The Scientist? To find out more about opportunities to reach our audience with your message, please click here. Print and Online Advertising, Recruitment Advertising, List Rental, and Custom Publishing are just a few of the options available. Back to TopHow do I recommend The Scientist to be added to our institution's journal and magazine collection? When you recommend The Scientist to your librarian and s/he purchases a site-wide subscription, your entire campus gains unlimited access to The-Scientist.com. Insitutional subscriptions range from a single print copy for the library to departmental and site-wide access. To recommend The Scientist, click here. Back to TopWho should I talk to about Copyrights and Syndication? Materials printed within The Scientist are copyrighted. For information about photocopy and reprint permissions contact info@the-scientist.com. Back to TopWhere can I find out about job opportunities at The Scientist? Job listings for The Scientist and other biotech, pharma and academic opportunities are available from The Scientist Careers - Careers.The-Scientist.com Back to TopHow can I get a PDF of an article? We do not give out PDFs of content featured in our magazine. However if you are interested in purchasing a reprint of an article, contact Linda Kosta, lkosta@the-scientist.com. Back to TopDoes The Scientist offer press access? Please contact customerservice@the-scientist.com if you are a member of the press and interested in obtaining access to a particular feature. Back to TopHow do I create a username and password? When you register you will be asked to create a username and password.
What is MyScientist? Your personal account with The Scientist. All registered users and subscribers can use this account to update their profiles, makes changes to their subscriptions, and edit preferences. Back to TopWhat happens if I forget my username? Your username is your e-mail address. If you have recently changed your e-mail address
we encourage you to visit MyScientist to update your contact information.
What happens if I forget my password? If you forget your password, click here to have your password e-mailed to you. Back to TopDo I have to log-in every time I visit the site? You will only need to log-in after you read 3 pages of the site in 30 days from any computer or browser. After that, our system will recognize you for 30 days and you should not have to log-in again. If you access the site from more than one computer, you will need to log-in in on each computer.
Is my personal information secure? We use cookie encryption to protect your information. A cookie is a string of information that is sent by a web site to the hard drive of the computer and is stored there temporarily. When you enter your username and password to access our site, we save this information as a cookie. The cookie confirms that you are in fact a registered user or a subscriber. We use cookie technology to ensure that only subscribers are accessing subscriber-only sections of the site. Back to TopHow do I change my account preferences? Log-in by clicking on "log-in" option on site. You are now in your MyScientist account. Click on menu options to renew your subscription, retrieve information about your current subscription, change your delivery address, update your scientific interest, or update your e-mail preferences. Back to TopI have changed my email address and would like to update it? If your e-mail address has recently changed, visit MyScientist to update your contact information.
What can I access without an online subscription? Without an online subscription you can get limited free access to a selection of articles, interactive features and useful tools including:
What kinds of subscriptions can I purchase? You can purchase an a monthly print subscription, online web access, or both with a variety of term length.
To see all of our subscription options, click here.
How do I subscribe? Click here to subscribe. Make sure to completely fill out your profile so we can better serve you. Back to TopWhy do I have to purchase a subscription to see an article? Why can't I buy an individual article? Unfortunately we do not offer access to articles on a "paid per view" platform. However, subscribing to The Scientist is easy and inexpensive. Try us out with an online day pass for only $4.95. Or, get a full year's subscription to both our website and magazine starting at $49.95. To see all of our subscription options, click here. Back to TopWhere can I get details about my current subscription? If you want to get information about your current subscription, such as type of subscription, expiration date or last payment date, visit "Subscription Information" within the MyScientist account menu. Back to TopWho should I contact if I have a question about my subscription? Contact customerservice@the-scientist.com. More customer service contact options. Back to TopDo you offer corporate or academic subscriptions? If you are interested in accessing the entire content of The-Scientist.com on behalf of a school, college, charity, university, government department, corporation or company, please contact our Site Licensing department at institutions@the-scientist.com. For additional information and rates, click here. Back to TopCan I access the web site without purchasing a print magazine subscription? Yes, you can register to receive free limited online access to the current issue's articles online, community page, blogs, podcasts, daily news, careers site, and other select features. When you subscribe to the The-Scientist.com through an online subscription or a combo subscription (12 issues of print + unlimited annual online access), you can enjoy all the site has to offer, including The Scientist Archive. Back to TopHow do I renew my subscription? Within 60 days of the expiration of your current subscription, you will
receive renewal notices both via e-mail and invoices by mail.
How do I cancel my subscription? Cancellation requests can be made by phone, e-mail and mail.
Can I buy a subscription as a gift? Yes, you can purchase a subscription to The Scientist as a gift. You can request a Gift Subscription Form by contacting customerservice@the-scientist.com. More customer service contact options. Back to TopWhy do I continue to receive renewal invoices for a bill I have already paid? Our subscription files are maintained by a fulfillment service and managed by a dedicated team.
Do you offer a student discount? We currently do not offer a discounted subscription for full-time students or K-12 educators. However if you are interested in ordering subscriptions in bulk for educational purposes, please contact customerservice@the-scientist.com We will correct the issue promptly. Back to TopHow do I subscribe to the digital edition? Our digital editions are currently served by NewsStand and Exact Editions. If you have any questions or comments regarding these services, please contact customerservice@the-scientist.com. Back to TopDo you offer corporate or academic subscriptions? If you are interested in accessing the entire content of The-Scientist.com on behalf of a school, college, charity, university, government department, corporation or company, please contact our Site Licensing department at institutions@the-scientist.com. For additional information click here. Back to TopWhat are the institutional rates and options? We offer print subscriptions and site licenses to libraries and other institutional departments. To learn about rates, packages, and other options, contact our Site Licensing department at institutions@the-scientist.com. Back to TopWhen will my delivery begin? New subscriptions are processed within 48 hours and magazine mailing labels are printed 2 weeks prior to the cover date of each monthly issue. Delivery of your first issue should occur 3-8 weeks after your order has been processed. Back to TopWhat should I do if my magazine does not arrive or is damaged? If your monthly issue has not arrived by the second week of the month, or your issue arrives damaged, contact customerservice@the-scientist.com for a replacement copy. Replacement copies are mailed within 5 business days. Back to TopHow do I change the delivery address of my subscription? To change your delivery address, visit "Subscription Information" within the MyScientist account menu or contact customerservice@the-scientist.com.
How do I report a problem with my digital edition? Our digital editions are currently served by NewsStand and Exact Edition. If you have any questions or comments regarding these services, please contact customerservice@the-scientist.com. More customer service contact options. Back to TopHow can I find my account number? Sample magazine label where you will find your account number  Back to Top How do I subscribe/unsubscribe to the e-mail newsletters? You can manage the e-mail communication you receive by visiting "E-mail Preferences" within your MyScientist account. Once there, you can easily select the types of communications you'd like to receive from us, or specify that you'd prefer not to receive any at all. Back to TopWhat is The Scientist Daily News e-mail? Join the over 50,000 life science professionals who stay abreast of recent developments, breaking news, special online features and hot jobs including the entertaining Culture Friday by subscribing to this quick, easy-to-scan summary published every business day. Back to TopWhat is The Scientist Monthly Electronic Table of Contents and Outside the Cover e-mails? Join the over 200,000 life science professionals who are among the first to access the most recent issue of The Scientist print magazine content online when, every month, they receive a summary of what will be featured. Also included is a mid-month update, Outside the Cover, that reviews the month's online only coverage of hot topics, intriguing discussions in the Community and our most popular blogs. Back to TopWhat is The Scientist Special Announcements e-mail? Over 115,000 life science professionals have signed up to receive occasional special offers related to your field of work. Learn about upcoming industry trade shows, Best Places to Work surveys, events, product offers, courses and more from The Scientist and other carefully screened life science organizations. Back to TopWhat days are the newsletters not published? The Daily News e-mail is published every business day except: New Year's Day, Memorial Day, Independence Day, Labor Day, the Thursday and Friday of Thanksgiving Week and from Christmas Day until New Year's Day.
How do I opt-out from receiving promotional offers or e-mail communications from The Scientist? You can manage the e-mail communication you receive by visiting "E-mail Preferences" within your MyScientist account. Once there, you can easily select the types of communications you'd like to receive from us, or specify that you'd prefer not to receive any at all. Back to TopWhy have I stopped receiving the e-mail newsletters? There could be any number of reasons why you have suddenly stopped receiving our regular e-mail newsletters. Some of these reasons include
technical issues with our mailing system, delivery issues with your mail system,
mailbox unavailable or full, etc.
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