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The Scientist: NewsBlog:
Win a free LC/MS!
Posted by Jeff Perkel [Entry posted at 14th March 2006 06:06 PM GMT]
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Return to Top comment: Update2 by clayton bhymer [Comment posted 2008-03-18 14:31:53] Dear Sirs,
The third version of Agilent's MassHunter software, which came out in March 2008, along with recent patches still fails to autotune the instrument without problems. After just two chromatographic runs, running autotune afterwards leads to failure with a lockup. One wonders how such an essential feature as autotune for a mass spectrometer can go unrepaired to date from an instrument which was placed on the market in August of 2006! Agilent software support is still very poor making this instrument not a viable option for reliable analysis or research. Return to Top comment: Update by clayton bhymer [Comment posted 2008-03-17 13:58:52] Dear Sirs,
Agilent has worked out most of the hardware problems on the 6410A. The software problems are still a work in progress. They have finally issued a software update to MassHunter [March 2008] which was long overdue considering the fairly useless version issued with the instrument back in the Fall of 2006. It remains to be seen if the revised version can perform basic functions such as tune or checktune, a gross oversight by Agilent on their first software version. The lack of service support has improved by the training of some of the local service techs. Our local service tech is outstanding, but the lack of support from the factory has made his job difficult. As the 6410A was sold a year before the hardware was ready and at least a year and a half before the software was ready, Agilent will have to go through a lot of hoops to regain any customer trust. Our lab is acquiring a Waters/Micromass system which has been demonstrated by EPA and other labs to be a usable MS/MS. I would recommend Waters system over Agilent until they catchup to what others already have established on the market. Our laboratory has lost over a year's research work essentially being a "beta tester" for Agilent's not ready yet 6410A MS/MS and MassHunter software. Return to Top comment: Wait a long while or buy a Waters-Micromass system by clayton bhymer [Comment posted 2008-01-14 08:44:55] Dear Sir,
The Mass Hunter software is still packed with bugs. The check tune is still faulty after a major software fix and the full auto appears to work, but I have lost much confidence. My area service representative orders two boards for every repair, because the factory keeps sending out of date boards [the protype which do not work]. The factory also has an attitude problem that I am doing things wrong, when all I have every tried to do is run standards in clean water matices. I would pass on the 6410A. EPA uses Waters-Mircromass which appear to work, so you might want to check them out. Sincerely, Clayton B'Hymer P.S. Sorry about the delay in my response as I do not regularly look at this website. Return to Top comment: For Dr. B'Hymer by Antonio Bruni [Comment posted 2007-11-04 05:51:06] Dear Dr. B'Hymer,
In these days I'm considering the purchase of a 6410. So your input would be very valuable to me. Are the problems with your two 6410 solved? If you think that an answer to my email address would be more appropriate please use this one:bhuvfe@yahoo.com Thank you in advance. Best regards, Antonio Bruni Return to Top comment: The Agilent 6410A by Dr. Clayton B'Hymer [Comment posted 2007-09-27 12:54:54] Dear Sir,
We have all always expected Agilent to do great things with their past record of excellent instrumentation. Unfortunately, their movement into to the triple quad mass spectrometry has been a very shakey start. We have had two modle 6410s in our lab, the first one was replaced after four months because it would not tune; the second was a replacement which had a long term drift problem which took Agilent four months to fix. The 6410 has been shipping out from Agilent since August of 2006, but the Mass Hunter Software is full a bugs and not particularly useful. Never have I experienced a product which was so unready for the market, and a support service so unresponsive to problems. I hope that those laboratories needing a triple quad review the market carefully. Comment on this blog |